This strategic pillar is intended to create an effective and efficient operational environment towards the delivery of quality service. The strategic objectives under this pillar is inclined towards identifying opportunities to optimize costs. The internal strengths such as appropriate governance framework with leadership management structures and systems, have been leveraged to develop strategies to build a high performance agile culture that will promote collaboration, engagement and excellence.

This will be delivered under the following strategic objectives;

Strengthen Human Resource Capacity

• Develop and implement a responsive HR strategy and policy
• Develop and roll out an employee value proposition
• Embed a strong corporate culture
• Ensure optimum recruitment, placement and deployment

Enhance operational efficiency Develop internal structures, systems andprocedures

• Operationalize internal structures, systems and procedures
• Develop and implement policies, manuals and guidelines
• Audit the enforcement of the manuals
• Review and re-engineer the internal processes to become more responsive
• Develop & Operationalize the sales and marketing plan

Improve range & quality of programs delivered

• Increase the portfolio of programs delivered o Improve quality of delivery of programs

Increase strategic partnering

• Establish strategic partnerships with national and international key stakeholders

This strategic pillar focuses on creating and excellent stakeholder experience at every opportunity presented to the institution to interface with the stakeholders. Our stakeholders constitute both the internal (board, facilitators/ tutors, staff) and the external stakeholders (clients, regulators, ministries among others. This strategic pillar is composed of four (4) strategic objectives. These are to improve

• CLA’S delivery infrastructure
• Stakeholder communication & engagement
  Customer satisfaction

Each of the above strategic objectives will be implemented through a set of strategic actions highlighted below;

Strategic Objective: Improve delivery infrastructure

• Create a wow Customer experience at CLA’s
• Establish a secure environment for all CLA’s stakeholders
• Revamp the canteen to offer value for money service

Strategic Objective: Improve stakeholder communication & engagement

• Improve staff engagement
• Align the brand manual to the corporate strategy
• Develop and implement a client charter/ service delivery standards
• Develop and implement a media relations plan for print, broadcast and digital communication

Strategic Objective: Improve Customer Satisfaction Strategy:

• Enhance the stakeholder management process
  • Develop and implement a stakeholder management plan
  • Ensure a responsive communication strategy and plan

Our core focus is to improve student learning experience to ensure that they gain the knowledge and skills required to prepare them to be ethical future leaders that will transform lives, businesses and communities. The technology to be incorporated at the process level for starters.

To ensure legacy, the institution will focus on financial sustainability. This will be done though effective planning, income diversification, Strong governance/sound administration, strategic partnering.

This strategic pillar will be brought to life through the following objectives;

• Increase alternative revenue sources
• Promote an agile culture – excellence in planning and Execution

Strategic Objective: Increase alternative revenue sources

• Establish and promote an innovation culture
• Institutionalize Research Unit
• Institutionalize the consultancy Unit

Strategic Objective: Promote an agile culture – excellence in planning and Execution

• Undertake proactive planning and budgeting mechanisms
• Adopt pro-active market intelligence mechanisms
• Ensure board & management meetings are held as perschedule